Privacy Policy

How Portsmouth Surveyors UK collects, uses and protects your personal data.

This Privacy Policy explains how Portsmouth Surveyors UK ("we", "us", "our") collects, uses, stores and protects personal information provided by you when using our website at portsmouthsurveyorsuk.com or when contacting us for surveying services.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last updated: 1 May 2025

1. Who We Are

Portsmouth Surveyors UK is a surveying firm registered in England and Wales. For the purposes of data protection law, we are the data controller in respect of personal data you provide to us.

Contact: info@portsmouthsurveyorsuk.com

2. What Personal Data We Collect

We may collect the following categories of personal data:

  • Contact information: name, email address, phone number
  • Property information: address of the property to be surveyed, property value
  • Enquiry details: messages and information you provide when contacting us
  • Usage data: information about how you use our website (collected via cookies)
  • Communications: records of correspondence with us

3. How We Collect Your Data

We collect personal data through:

  • Contact and quotation forms on our website (powered by HubSpot)
  • Email correspondence
  • Telephone enquiries
  • Website analytics (Google Analytics and HubSpot tracking)

4. How We Use Your Data

We use your personal data to:

  • Respond to your survey enquiries and provide quotes
  • Book and carry out surveying services
  • Deliver your survey report and follow-up communications
  • Send relevant information about our services (where you have consented)
  • Improve our website and service quality
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to fulfil a contract for surveying services or to take steps prior to entering a contract
  • Legitimate interests: to respond to enquiries and improve our services
  • Consent: where you have opted in to marketing communications
  • Legal obligation: where we are required by law to process your data

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

  • HubSpot — our CRM and contact form platform (data processed in accordance with HubSpot's Privacy Policy)
  • Google — website analytics (anonymised usage data)
  • Professional advisors and regulatory bodies where legally required

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Survey records are retained for a minimum of 6 years to comply with professional indemnity insurance requirements. Marketing consent records are retained until you withdraw consent.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data (the "right to be forgotten") in certain circumstances
  • Restrict the processing of your data
  • Object to processing based on legitimate interests
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@portsmouthsurveyorsuk.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to improve your experience and to enable analytics. These include:

  • Essential cookies: required for the website to function correctly
  • Analytics cookies: Google Analytics cookies that help us understand how visitors use our site (anonymised)
  • Marketing cookies: HubSpot cookies that help us understand enquiry sources and personalise content

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use the site.

10. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our website uses HTTPS encryption for all data transmission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be published on this page with an updated "last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Portsmouth Surveyors UK
Email: info@portsmouthsurveyorsuk.com
Portsmouth, Hampshire, PO1